Sales
Account Manager
About Downstream
Downstream is a marketplace platform transforming the waste and construction industries from the ground up. We're on a mission to bring simplicity, transparency, and sustainability to two of the most essential — but often overlooked — sectors of our economy.
We make it easy for contractors, builders, and businesses to find and book critical services like dumpster rentals, hauling, site services, and equipment — all in a few clicks. No endless calls, no confusing pricing, no waiting around. Our platform connects customers with vetted, reliable providers so they can get what they need, when they need it.
We're not just about convenience — we're about impact. By streamlining logistics and digitizing the supply chain, we're helping reduce waste, cut emissions, and build a cleaner, more sustainable future. Let's build better, together.
About the role
We're looking for an Account Manager to help support and grow relationships with existing Downstream customers. This is a great opportunity for someone with sales, customer success, or account management experience who wants to develop their skills in a fast-paced, high-growth environment.
You'll work with current customers to help them get the most value from Downstream's platform and services — focusing on retention, growth opportunities, re-engaging past customers, and supporting customers across our full range of offerings, including site services, waste, and equipment solutions.
You'll join a collaborative team, build strong client relationships, learn a consultative sales process, and grow your career in account management.
Please note: this is a hybrid role with a requirement to commute to Downstream's headquarters in Richardson, TX.
What you'll do
- Manage and grow a portfolio of 25–50 existing customer accounts
- Build relationships and act as a trusted point of contact
- Support retention by helping customers find the right solutions for ongoing needs
- Identify opportunities to expand accounts across services, locations, or markets
- Re-engage former customers and bring them back onto the platform
- Conduct regular outreach through phone, email, LinkedIn, and in-person meetings
- Partner with internal teams to ensure a smooth customer experience
- Learn Downstream's full catalog and match solutions to customer needs
Role specifics
- Target customer size: $10,000–$100,000 per month
- Book of business capacity: $3M GMV / $800k net revenue
- Owned account types: full catalog — site services, waste, heavy equipment
- Weekly activity: 75–100 calls, 75 emails, 30 LinkedIn touches, 2–3 in-person visits
- Core focus: upper mid-market account management
- Primary ICP: multi-regional retail general contractors and tenant build-out firms
Who you are
- 3–5 years of sales experience
- Experience with complex, multi-location accounts
- Strong in consultative selling
- Organized, accountable, and comfortable owning a revenue number
Compensation
$50,000–$60,000 per year plus commission.
Benefits
Downstream is an equal opportunity employer. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.
- Medical, dental, and vision insurance
- 401(k) with a company match
- Company equity — be an owner in what we're building
- Paid time off, paid holidays, and floating holidays
- Parental and bereavement leave
Sound like you?
Read about how we hire, then throw your hat in the ring.