Knowledge Center

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I am a Customer

Orders, invoicing, payments, account management, and marketplace policies for customers.

Find and track your orders, understand prohibited items, and resolve common rental issues.

Learn how billing works, apply for credit, update payment methods, and request lien releases.

Update your user profile and manage your company account information.

Policies, program terms, and guidelines that govern your use of the Downstream marketplace.

Getting started, bookings, pricing, products, and terms for suppliers on the marketplace.

What Downstream is, where we operate, what it costs, and how we differ from a broker.

Requirements, sign-up steps, receiving bookings, and managing multiple markets or brands.

Service radius, lead times, damages, overrages, and managing customer relationships.

Listing visibility, inventory management, market-specific products, and integrations.

How the pricing model works, commission coverage, fees, and updating your rates.

Supplier terms of service, badge program, and insurance requirements.