I am a Customer
Orders, invoicing, payments, account management, and marketplace policies for customers.
Order Management
Find and track your orders, understand prohibited items, and resolve common rental issues.
- Prohibited Items in Dumpster RentalsWhen renting a dumpster for your waste disposal needs, it's important to be aware of what items are not allowed for disp…
- How do I find My Orders?At Downstream, we make it easy for customers to manage their orders and keep track of their purchases. In this article,…
- Common Issues and Solutions for Dumpster RentalsIntroduction Renting a dumpster is a convenient way to manage waste, whether it's for a home renovation project or busin…
Invoicing and Payments
Learn how billing works, apply for credit, update payment methods, and request lien releases.
- How do I Apply for Credit on Downstream Marketplace?Apply for Net Credit Terms with Downstream Marketplace Learn who is eligible, how to apply, and what to expect when requ…
- How do I Request a Lien Release?The 3 Ways to Request a Lien Release from Downstream Fast, simple options to help you request and receive a lien release…
- Why does my bill include "Service Charges"?At Downstream, we want to provide our customers with clear and transparent information about the charges on their waste…
- How does payment and invoicing work?Downstream issues invoices per order — individually or grouped — with instant billing on submission or completion, based…
- How Do I Update My Credit Card Information?Eligibility Requirements Only verified business customers can update credit card information on Downstream Marketplace.…
Account Management
Update your user profile and manage your company account information.
- How Do I Update My User Account Information?Eligibility Requirements Only verified users can update account information on Downstream Marketplace. Make sure your em…
- How Do I Update My Company’s Account Information?Eligibility Requirements Only account administrators or verified business users can update company information on Downst…
Terms and Conditions
Policies, program terms, and guidelines that govern your use of the Downstream marketplace.
- Downstream Forge Rewards Program Terms & ConditionsEffective Date: May 18, 2026 Understanding the Downstream Forge Rewards Program Earn points on eligible spend, unlock ti…
- Understanding Our Cancellation PolicyUnderstanding Our Cancellation Policy Flexible cancellations, clear fees, and reliable support – our policy is designed…
- Uninsured Rental SurchargeHow to remove URS with Downstream Marketplace Uninsured Rental Surcharge (URS) What is URS? URS is a surcharge that may…
- Review GuidelinesAt Downstream, we value our customers' feedback and believe that customer reviews play an important role in helping our…
- Customer Terms of ServiceThis service agreement (The “Agreement”) is between Downstream Systems, Inc. (“Downstream”), and [Authorized User](“Cust…
- Chat Usage PolicyInformation on Downstream's Integrated Chat Feature Chat Usage Policy At Downstream, our integrated chat feature is desi…
- Authorization to Obtain Business Credit ReportAll information provided, including title/position, business name, type of business entity, state of organization, princ…