At Downstream, we make it easy for customers to manage their orders and keep track of their purchases. In this article, we'll show you how to find your orders using the Control Tower and your invoices.
Step 1: Log into the App
To start, log into the Downstream app using your username and password. If you don't have an account yet, you can easily create one by following the on-screen instructions.
Step 2: Open the Control Tower
Once you're logged in, open the Control Tower. The Control Tower is your central view for everything happening across your jobsites — it displays all of your past and current orders in one place, so you can track status, deliveries, and activity at a glance.
Step 3: View Order Details
Each order in the Control Tower will display the following information:
- Order number
- Date of service
- Total cost
- Order status
To view the details of a specific order, simply click "View order". This will take you to a page that provides a more detailed view of your order, including the services purchased, service address, and payment information.
Step 4: Review Your Invoices
Every order is also tied to an invoice. To review billing for your orders, navigate to Invoices from your profile. There you can see the invoice associated with each order, its payment status, and download copies for your records.
Conclusion
We hope this article has provided you with valuable information about finding your orders in the Control Tower and reviewing your invoices. If you have any further questions or need assistance, please don't hesitate to reach out to our support team. We're here to help you manage your orders and keep track of your purchases with ease.